Writing

Field notes from shipping product with AI

What I learned building production AI and running product teams. Specifics, not takes.

July 25, 20265 min read

Designing AI that users actually trust

Normal software makes a promise: the same input gives the same output. AI breaks that promise, and it changes what design has to do. Here is what built trust in a Voice AI that answers real calls, and what quietly destroyed it.

Product Management

Trust

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July 23, 20266 min read

Wrappers die in production: the case for orchestration

A demo is one model call. Production is a system. The wrapper does not survive contact with real users. Here is what orchestration actually takes, and the metrics that decide whether it works.

July 18, 20265 min read

The human moat: what product managers still own in the AI era

AI already took part of the product manager's job, and I am glad it did. It took the busywork. It did not touch the part that was always the actual job: judgment, taste, and choosing the problem worth solving.

June 30, 20266 min read

What actually mattered putting Voice AI into production

I spent two years building Voice AI that answers real phone calls for real businesses. The model was never the hard part. Here is what actually decided whether it worked in production.