Role
Lead Product Manager
Timeline
Feb 2025 - Oct 2025
Key Skills
Project Overview
Three mobile apps lived because three teams did: Rx, Patient, and Guide. Each had a surface to protect. The member started over each time they switched. That looks like ownership on a dashboard and like a dongle in the person's hand.
I led the merge onto one React Native platform for 13M members. One session, one job, one place the member finished. We also shipped GenAI workflows, a personalized home screen, and a chat interface on Epic APIs. Advising the mobile center of excellence on experimentation, accessibility, and AI adoption was a side duty, not the job.
Key Challenges
- Three apps meant three starts for a refill, a find-care job, or a message to a clinician.
- Feature work shipped twice, and the run-rate stayed high because two codebases stayed alive.
- Teams scored on their own surface had no reason to kill it.
- Call-center load stayed high because the app could not finish the job.
Solution & Approach
One platform
Merged Rx, Patient, and Guide onto React Native. One release pipeline. One session. A member could finish a job without starting over in a second app.
GenAI where it earned a place
Personalized home screen and a chat interface on Epic APIs and LLMs. The point was engagement and taking load off the call center, not a demo.
CoE as a side duty
Advised the mobile center of excellence on experimentation, accessibility, and AI adoption. That is not the Optum story. The merge is.
Results & Impact
13M members on one app
Rx, Patient, and Guide became one session so a member could finish a job without starting over.
Roughly $5M a year off the run-rate
Two extra codebases stopped being a tax on every feature.
Feature delivery sped up 40%
Built once, shipped once, on one React Native platform.
Call-center load came off the app
GenAI workflows and chat on Epic APIs so members could finish more jobs in the product.